Privacy Policy
Privacy Policy
Last updated: 2026-05-16
NetMasterLab ("we", "us") respects and protects user privacy. This policy explains what data we collect, why, and how we use it.
1. Information we collect
- Account info — email, name, organization (optional), language preference
- Usage data — lab booking records, login times, source IP (used for geo routing)
- Payment info — order ID, amount, payment method (card numbers are held by the payment provider, never us)
- JumpServer sessions — recorded for compliance (deletable on request)
2. How we use it
- To run the service (provisioning labs, activating on time)
- Customer support and troubleshooting
- Security audit and abuse prevention
- Operational emails (booking, activation, expiry alerts)
3. What we don't do
- We do not sell data to marketing third parties
- We do not run ads in NetMasterLab products
- We do not build hidden user profiles
4. Data retention
- Account: permanently deleted within 30 days of account deletion
- Session recordings: 90-day default, custom for enterprise
- Backups: rolling 30-day retention max
5. Your rights
- Export your data at any time
- Delete your account at any time (email [email protected])
- Correct your data on the "Me / Profile" page
6. Cookies
We use only essential session cookies for login state. No third-party tracking cookies.
7. Contact
For privacy questions, email [email protected].