Privacy Policy

Privacy Policy

Last updated: 2026-05-16

NetMasterLab ("we", "us") respects and protects user privacy. This policy explains what data we collect, why, and how we use it.

1. Information we collect

• Account info — email, name, organization (optional), language preference
• Usage data — lab booking records, login times, source IP (used for geo routing)
• Payment info — order ID, amount, payment method (card numbers are held by the payment provider, never us)
• JumpServer sessions — recorded for compliance (deletable on request)

2. How we use it

• To run the service (provisioning labs, activating on time)
• Customer support and troubleshooting
• Security audit and abuse prevention
• Operational emails (booking, activation, expiry alerts)

3. What we don't do

• We do not sell data to marketing third parties
• We do not run ads in NetMasterLab products
• We do not build hidden user profiles

4. Data retention

• Account: permanently deleted within 30 days of account deletion
• Session recordings: 90-day default, custom for enterprise
• Backups: rolling 30-day retention max

5. Your rights

• Export your data at any time
• Delete your account at any time (email [email protected])
• Correct your data on the "Me / Profile" page

6. Cookies

We use only essential session cookies for login state. No third-party tracking cookies.

7. Contact

For privacy questions, email [email protected].